Privacy Policy

Last Updated: May 2024

Please be aware that all interactions over the phone with the company may be recorded or monitored for quality assurance and training objectives.

This Online Privacy Policy is applicable to 1800Plumbing, owned and managed by the Company, and all associated online interfaces linking to this Policy. This document outlines our practices regarding the collection and utilization of your personal data and your options concerning its use, access, and correction.

Agreement to this Policy

By utilizing this Site, you agree to the terms outlined in this Online Privacy Policy, including the use and sharing of your information as described here.

Collection and Use of Personal Information

The types of personal information we collect include:

• Contact details such as name, email address, mailing address, phone number, and any information you voluntarily send us via email.

We collect this information when you:

• Subscribe to our newsletter or email list.
• Contact us with inquiries or seek more information about our services.

We use this information to:

• Provide information on products or services you've requested.
• Answer customer service queries.
• Send newsletters and marketing communications.
• Answer your questions and concerns.

Information Obtained from Third Parties

We may acquire marketing data about our customers from third parties and merge it with the information you provide us to tailor advertising and product offerings.

Information Sharing

Your financial and credit information may be shared within our company group for purposes of identifying suitable program offerings for you. We may disclose this information as needed to fulfill transactions you request or fulfill our contractual obligations. Our service providers, business partners, and legal authorities may also access your information as required by law. We do not share your personal data with third parties unrelated to the services you request without your direct consent.

We reserve the right to disclose your information as legally required and when it is necessary to protect our rights or safety, prevent fraud, or respond to a government request.

In the event of a business transition, like a merger or acquisition, your personal data may be transferred, and you will be notified via email or a website notice.

Choice/Opt-Out

You may opt out of sharing your Nonpublic Personal Information with third parties. This does not affect required disclosures. To opt out, you may contact us by phone or email.

Privacy Notice for California Residents

Last Updated: January 2023

This PRIVACY NOTICE FOR CALIFORNIA RESIDENTS complements the information in the Privacy Policy of 1800Plumbing and its affiliates (collectively, "we," "us," or "our") and applies exclusively to visitors, users, households, and others residing in the State of California ("consumers" or "you"). We have adopted this notice to comply with the California Consumer Privacy Act of 2018 and other California privacy laws, collectively referred to as the CCPA. Any terms defined in the CCPA have the same meaning when used in this notice.

Information We Collect

We collect personal information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device. Below is a chart that shows the categories of personal information about consumers we have collected in the last twelve months:

• Identifiers: Such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, and other similar identifiers. (Collected)
• California Customer Records personal information categories: Specified in Cal. Civ. Code § 1798.80(e) such as name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or other financial information, medical information, or health insurance information. Some may overlap with other categories. (Collected)
• Protected classification characteristics under California or federal law: Such as age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). (Collected)
• Commercial information: Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. (Collected)
• Biometric information: Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as fingerprints, faceprints, voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. (Collected for certain employees, not for customers)
• Internet or other similar network activity: Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement. (Collected)
• Geolocation data: Physical location or movements. (Collected)
• Sensory data: Audio, electronic, visual, thermal, olfactory, or similar information. (Collected)
• Professional or employment-related information: Current or past job history or performance evaluations. (Collected)
• Non-public education information: (per the Family Educational Rights and Privacy Act). Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. (Not Collected)
• Inferences drawn from other personal information: Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. (Collected)

Sources of Personal Information

We collect these categories of personal information from the following sources:

• Directly from our clients or their agents, such as from documents our clients provide to us related to the services for which they engage us.
• Indirectly from our clients or their agents, through information we collect in the course of providing services.
• Directly and indirectly from activity on our website, from submissions through our website portal or website usage details collected automatically.
• From third-parties that interact with us in connection with the services we perform, such as affiliate marketers or credit reporting agencies.
• From publicly available sources and from employees and job applicants.

Use of Personal Information

We use or disclose the personal information we collect for one or more of the following business purposes:

• To fulfill or meet the reason for which the information is provided, such as assisting you in insurance policy comparisons.
• To provide you with information, products, or services that you request from us.
• To send you email alerts, newsletters, and other notices concerning our products or services, or events or news, that may be of interest to you.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collections.
• To improve our website and present its contents to you.
• For testing, research, analysis, and product development.
• To conduct audits, compliance, and legal work associated with our business.
• To assess third-party vendors and service providers.
• As necessary or appropriate to protect the rights, property, or safety of us, our customers, or others.
• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, in which personal information held by us is among the assets transferred.

Sharing Personal Information

We may disclose your personal information to a third party for a business purpose. When we do, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

Rights and Limitations on Use of Personal Information

You have the right to limit the use or disclosure of certain personal information, including sensitive personal information, which includes details such as your SSN, driver's license number, or other sensitive details. You also have the right to request that we delete any of your personal information we hold, with certain exceptions.

Changes to this Privacy Notice

We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes, we will notify you by updating the date at the top of the privacy notice and, where feasible, through other means.

Contact Information

For any questions or comments about this notice, our Privacy Policy, or the ways in which we collect and use your personal information, or to exercise your rights under California law, please do not hesitate to contact us.

contact@1800Plumbing